Customer Asset Management Specialist - Fort Worth, Texas, États-Unis (# 1420)

Description du poste

The Customer Asset Management Specialist is responsible for asset logistics support. In addition, this role will also handle the more challenging interactions with customers.

Responsabilités

• Responsible for review of asset situation and recommend next steps including scheduling pickup, relocation, and abandonment.
• Accountable for informing & and enforcing the Terms & Conditions to customers.
• Resolve logistics escalations from our Customer Care Core team.
• Develop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directly.
• Review storage charges per Terms and Conditions and negotiate to entice customer to pick up assets timely.
• Be the Customer Care’s core team’s go to for difficult customers regarding asset pickup and logistics.
• Provide solution options to the Customer Care Manager when resolving an issue.
• Coordinate with other departments to ensure customer satisfaction.
• Perform other duties as assigned.

Qualifications

• 1-3 years working within a Customer Service in a Sales Support or Logistics environment
• Excellent verbal and written communication skills
• Ability to listen & empathize with the customer, working with them to try to resolve any issues.
• Develop creative solutions and processes to ensure customer satisfaction and company reputation.

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.