Customer Care Pre-Sale Specialist - Bilingual French/English in Burnaby, British Columbia, Canada (# 1372)

Job Description

If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re working from home or at the office working with the team, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets. We’re looking for a Customer Care Pre-Sale Specialist. The work location for this position is Burnaby, BC and is a hybrid role.

Responsibilities

• Operate in a telephone-based high-volume contact center to receive customer enquiries and assist customers with their ability to use all of Ritchie Bros. service
• Gain and apply knowledge in the processes of our business, which is constantly changing, in order to best support our customers both internally and externally
• Manage and maintain our customers’ ability to bid in both onsite and online auctions
• Ensure that internal and external customers have a positive experience doing business with Ritchie Bros.
• Manage multiple email boxes to ensure all requests are handled efficiently and accurately
• Answer customer questions pertaining to website navigation, member accounts and various auction-related topics
• Manage and escalate customer complaints or process failures
• Ensure that requests from internal and external customers are acted upon timely and accurately
• Perform various other customer care duties as needed
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers

Qualifications

• Experience in a high-volume customer contact center would be preferred
• Fluent English language skills
• Spanish or French language skills would be a plus
• Flexibility in schedule is a must

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.